CTCA incorporates the proven business-efficiency concepts of Lean Six Sigma into every patient care and support initiative. This has eliminated thousands of hours of non value-added time annually to enhance the patient experience at our hospitals.
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As a pioneer in the healthcare industry, Cancer Treatment Centers of America® (CTCA) was one of the first hospital systems to incorporate the proven business-efficiency disciplines of Lean Six Sigma Operations into every patient care and support initiative. This concept was first developed by the Toyota Production System (TPS) and is now widely used by leading service providers and manufacturers. Utilizing a dedicated, full-time in-house staff, we have integrated the concepts of Lean Six Sigma into all aspects of daily operations to drive a culture of continuous process improvement throughout the organization. All employees, from frontline stakeholders to executives, are empowered to apply these principles in their daily activities to support patient care.
The Lean Thinking programs remove waste from various business processes to enhance overall value. With efficient processes in place, CTCA has eliminated thousands of hours of non value-added time annually to benefit our patients.
Implementing Lean Thinking throughout the system also helps to:
Note: FY2009 - July 2008 - June 2009
Implemented in 2008, our comprehensive, patient-centric system was specifically designed to support the unique model of care delivered at our hospitals. Our customized Electronic Health Record (EHR) system adds value to each patient’s treatment experience, improves quality of care and safety, enhances operations and communications efficiency, and advances data collection and analysis.
Ultimately, the EHR improves the ease and timeliness with which care is delivered and the overall efficiency of hospital operations.
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